The Question was asked in our answers forum:
In QBO I’m running a Balance Sheet report and categories that have no transactions and no balance, are showing up on the Balance Sheet. Since there is no balance and no transactions I don’t know why they are on the report. Any ideas on why they show up and how to stop them from appearing?
The answer is found in the report settings in QuickBooks Online. You can customize reports in QuickBooks online by clicking “Customize” once you’ve run the report. If you are running reports and seeing line items / rows on your reports in Quickbooks Online then you probably have “All” checked off under “Show Rows.” If you choose Active then your reports in QuickBooks Online will only show rows that actually have transactions in them.
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