Elaine Baptista04.13.2021 at 1:52 pm EDT I have a few questions and comments. Two years ago here in Boston I took the one day course I believe it was with Carrie. (Don’t hold me to the date). The perception was the one day course would indeed be enough to pass the QB’s online exam. In my case it did not. Moving along I applied my time to QB’s online learning. I failed twice and never went back. You maybe saying by now what’s wrong with this person. I found the one day course was not even close to taking the exam. My efforts to self study using QB’s online study also did not serve well. I found the exam questions to be “trick questions”. Even when you know the answer, it ends up being wrong on the exam . First I am not an online user, I am an Enterprise desktop user since about 2009/10. Without real live use of the online it’s hard to pass the exam. A year ago QB’s increased their annual support price to an unreasonable price. I call on them maybe 3 times a year for support. And in spite of my request for US support I end up in the Philippians. They are not the problem but the quality of the calls are. It’s been awhile and QB’s has a chronic problem changing their policies. To this end and according to what I remember, QB’s claims certified Pro-Advisors receive support without paying the annual support contract. Do you know what level of certification avoids the annual contract? How different is your course that would guarantee certification?